Shipping policy

Last Updated: September 24, 2026

At Hartwell & Vane, we're committed to a clear, straightforward shipping experience, and we offer free shipping on every order within the United Kingdom.

Shipping Locations: United Kingdom

Delivery Times:

• Order Cutoff Time: 3:00 PM (UK Time) — orders placed after this move to the next business day
• Order Handling Time: 1–2 business days (Monday–Friday)
• Transit Time: 6–8 business days
• Estimated Delivery Time: 7–10 business days total

Delivery times are estimates and may vary slightly due to carrier or regional factors.

Carrier Services: We work with trusted UK carriers, including Royal Mail, DPD, and Evri.

Shipping Costs: Free shipping on all UK orders, no minimum spend required.

Delivery Issues: If anything goes wrong with delivery, contact our customer service team right away and we'll sort it out.

Tracking Your Order: Once your order ships, you'll get a confirmation email with your tracking number. Track anytime at: https://6mq3km-s1.myshopify.com/apps/trackyourorder

Changes to This Policy: We may update this Shipping Policy from time to time; the revised date will appear at the top of this page. Continued use of our site after changes means you accept the update.

Questions? Visit our FAQ page or contact us below.

Contact Information
Store Address: 75 E 3rd St, Sheridan, WY 82801, United States
Store Email: contact@hartwellvane.co.uk
Store Phone: +1 703 745 9391
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK Time)