Billing Terms and Conditions

Last Updated: September 24, 2026

These Billing Terms & Conditions outline how payments and billing work at Hartwell & Vane.

Accepted Payment Methods

We accept a range of secure payment options for a smooth checkout experience:

  • Credit & Debit Cards: Visa, Mastercard, American Express
  • PayPal
  • Apple Pay & Google Pay
  • Bank Transfers (for bulk orders only — please get in touch for details)

All payments are processed in British Pounds Sterling (GBP).

Payment Processing

  • Payment is taken in full at the time of purchase.
  • Orders aren't processed or dispatched until payment has cleared.
  • If a payment is declined, the order won't be confirmed.

Pricing & Currency

  • All prices on hartwellvane.co.uk are shown in GBP.
  • Prices may change at any time without notice.
  • Any applicable taxes or shipping charges are calculated and shown at checkout.

Secure Payment Processing

Hartwell & Vane uses SSL encryption and trusted payment gateways to protect your personal and payment details. We never store or have access to your full card information.

Refunds & Chargebacks

Refunds follow our Refund & Return Policy. Unauthorised or fraudulent chargebacks will be investigated and disputed. If you run into a billing issue, please contact us first at contact@hartwellvane.co.uk so we can help promptly.

Fraud Prevention

We reserve the right to cancel, refuse, or hold any order suspected of fraud or unauthorised activity. Additional identity verification may be requested for high-value or flagged orders.

Changes to This Policy

We may update this Billing Terms and Conditions policy from time to time; the revised date will appear at the top of this page. Continued use of our site after any changes means you accept the update.

CONTACT US
Store Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Store Email: contact@hartwellvane.co.uk
Store Phone: +447311130655
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We do our best to reply to your e-mail within 1–2 business days.