FAQ

Welcome to the Hartwell & Vane Frequently Asked Questions page. We're here to help ensure you have the best possible shopping experience. If you need further assistance, please don't hesitate to contact us.

How long will it take to receive my order?

Handling Time: 1–2 business days · Transit Time: 6–8 business days · Estimated Delivery Time: 7–10 business days. See our Shipping Policy.

Do you offer free shipping?

Yes, free shipping on all orders within the United Kingdom. See our Shipping Policy.

Where is Hartwell & Vane located?

Hartwell & Vane is a UK-based online business offering a curated selection of high-quality home decor and furniture, with shipping available within the United Kingdom.

What if I receive a defective product?

Defective items are replaced at no cost; contact us within 30 days of receiving your order. See our Return Policy.

Can I cancel my order after it's placed?

Yes, we offer a 24-hour cancellation window; please contact support as soon as possible.

What is your return policy?

We keep returns simple and hassle-free. See our Return Policy.

When will I receive my refund after returning a product?

Once your return is received and inspected, refunds are initiated to your original payment method within 7 business days, depending on your payment provider. See our Refund Policy.

Do you offer any warranties or guarantees?

Yes, a 30-day warranty applies to all purchases. See our Return Policy.

How can I contact customer support?

Through our Contact Us page, or directly at contact@hartwellvane.co.uk.

Do you ship internationally?

No, shipping is currently exclusive to the United Kingdom.

Do you have a physical store location?

No, we're online-only, which lets us offer competitive pricing and a wider product selection.

Can I place a bulk order for my business or organisation?

Yes, bulk orders are available — contact customer support for pricing and details.

What is the process for exchanging a product?

Exchange instructions are outlined in our Return Policy.

How can I track my order?

Once your order has shipped, you can track it on our Order Tracking Page.

CONTACT US
Store Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Store Email: contact@hartwellvane.co.uk
Store Phone: +447311130655
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time)
We do our best to reply to your e-mail within 1–2 business days.